Return and Refund Policy

Return and Refund Policy — Gen Z Hub

We want you to be satisfied with your purchase.

Eligible Returns

Contact us within 7 calendar days of receiving your order if an item is defective, damaged, incorrect, or materially different from its description. Items should generally be unused and returned with original packaging and accessories where applicable.

How to Request a Return

Email genzhub455@gmail.com with your order number, a description of the issue, and clear photos or video where relevant. Please wait for instructions before sending an item back.

Damaged, Defective, or Incorrect Items

If the issue is confirmed, we will discuss an appropriate resolution, which may include replacement, exchange, or refund, subject to circumstances and applicable law.

Change of Mind

Returns or exchanges for change of mind or ordering the wrong item are subject to approval and the conditions communicated before purchase. Any applicable return shipping charges will be disclosed.

Refunds and COD

After an approved return is received and inspected, we will notify you of the outcome. Refund timing depends on the agreed method. For COD orders, we will confirm a suitable refund method with the customer; COD payments are not automatically refunded through Shopify.